ThreadPull

Legal

Terms of service

DRAFT for review. Not yet in force, not legal advice, and not checked by a solicitor.

1. Who we are

ThreadPull is provided by StarSpun Labs Ltd, a company registered in England and Wales (company number 17372613), registered office Office 9267OC, 182–184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom ("we", "us"). Contact: hello@threadpull.co.uk.

2. What the service is

ThreadPull helps web designers and studios ("you") collect words, files and details from their own clients. It is a business service, not intended for consumers. By creating a workspace you confirm you are using it for your business.

3. Your account

You sign in using a link sent to your email address. You are responsible for who can reach that mailbox and for the people you invite into your workspace. While we are opening to a small group of studios first, a new workspace needs an invite code from us.

4. Free trial

New workspaces get a free trial, normally 30 days (an invite code may give a different length, shown when you sign up). No card is needed and nothing is charged when it ends. After it ends the workspace is read-only, and it is deleted on the schedule in section 8 unless you choose a plan.

5. Plans and price

Solo is £19 a month or £190 a year (1 person, 10 active projects, 10 GB). Studio is £39 a month or £390 a year (up to 5 people, 40 active projects, 50 GB). On a paid plan you can add extra storage in blocks of 50 GB for £5 a month each (£50 a year on yearly plans), up to 10 blocks.

There are no usage charges and nothing is ever charged automatically for going over a limit: if you reach one, uploads pause and you can add storage, upgrade or free up space. [VAT: no VAT is currently charged because StarSpun Labs Ltd is not VAT-registered. Confirm before launch.]

6. Paying, renewing and cancelling

Plans are paid in advance, monthly or yearly, by card through Stripe, and renew automatically at the end of each period until you cancel. If you add or remove extra storage part-way through a period, the difference is charged or credited pro rata on your next invoice. You can cancel at any time and keep access until the end of the period you have paid for. We do not refund part-periods, except where the law requires or where we have made a mistake.

We will give at least 30 days' notice by email of any price change, which applies from your next renewal after that notice. If a payment fails we will email you; the workspace stays fully usable for 3 days, then becomes read-only, and is then handled as set out in section 8.

7. Your content, your clients and data protection

You and your clients keep all rights in what is uploaded. You give us permission to store and process it only to provide the service to you.

For your clients' information you are the controller and we are your processor. The data processing agreement forms part of these terms and sets out what we do for you. You are responsible for having a lawful reason to collect your clients' information, for telling them that you use ThreadPull (the "Link to your privacy notice" setting shows your notice on their page), and for dealing with their requests about it. Our tools let you correct, export or delete anything.

8. How long we keep things

By agreeing to these terms you instruct us to keep and delete content on this schedule:

ThreadPull is not a backup service: please download what you need to keep. Your clients' originals are not affected, and you are responsible for telling your clients how long you keep their content.

9. Acceptable use

Use ThreadPull to collect content for websites. Do not use it to collect health information, other special category data, information about criminal offences, or children's personal information, beyond what a website genuinely needs (for example a photo you have permission to publish). You are responsible for having permission to use photos of people. Do not upload unlawful content, malware, or content you have no right to hold. Uploads are limited to 250 MB per file and to common document, image, audio, video and font types. We do not virus-scan uploads: treat files from clients as you would any email attachment.

10. Security and incidents

We protect the service as described in the data processing agreement. If we become aware of a security incident affecting your content, we will tell you without undue delay, as that agreement sets out.

11. Availability and changes

We aim to keep the service running but do not promise it will be uninterrupted. We may change or withdraw features. We will give at least 30 days' notice by email of changes to these terms that materially affect you; if you keep using the service after that, the new terms apply. We record which version of the terms each workspace has agreed to, and when.

12. Our liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you in any 12 months is limited to the fees you paid us in that period, and we are not liable for loss of profit, business or data that you could have avoided by keeping your own copies. [To be reviewed by a solicitor.]

13. Ending the agreement

You can close your workspace at any time from Settings, which deletes it straight away. We may suspend or close a workspace that breaks these terms. Apart from the closure record and backups described in section 8, and records we must keep by law such as invoices, nothing is kept after deletion.

14. Questions and complaints

Email hello@threadpull.co.uk. Data protection complaints are handled as set out in our privacy notice.

15. Law

These terms are governed by the law of England and Wales, and its courts have jurisdiction. [Confirm.]

Terms version: 2026-11-10 draft.