Legal

For clients of studios

You're here because a web designer or studio asked you to send content for your website through ThreadPull. This page explains our part in that.

Who is responsible

The studio that sent you the link decides what to collect and what happens to it. They are responsible for your information, and their own privacy notice explains how they use it. ThreadPull, provided by StarSpun Labs Ltd, stores and shows it on the studio's behalf.

What we hold

Your name and email address as the studio entered them, the answers, files and comments you add, and when your link was last opened. We don't use cookies on your page, we don't track you, and we never use your content for anything except providing it to the studio.

Your link

Your link works without a password, so please don't share it with anyone who shouldn't see or change your project. If you think someone else has it, ask the studio: they can replace it in seconds and the old one stops working.

Where and how long

Files and the database are stored in the EU with Cloudflare. Emails to you are sent through Resend in the United States, under the safeguards in our privacy notice. Your content is kept while the studio's project is running and deleted on the studio's schedule: at the latest about 13 months after the project is archived. Deleted information clears from backups within 30 days.

Questions or requests

Please contact the studio first: they can correct or delete anything you've sent. If you can't reach them, email hello@threadpull.co.uk and we'll pass your request on.

Complaints

If you are unhappy with how we have handled personal information, email hello@threadpull.co.uk with "Data protection complaint" in the subject. We will acknowledge your complaint within 30 days, look into it properly, keep you told how it is going, and tell you the outcome. If you are still unhappy you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.